Question 1

Do I need to pay a deposit?

Accepted Answer

Yes, a refundable deposit of R1,000 is required to secure your booking.
The deposit is refunded once the machine is returned in good condition.
This helps us keep our equipment clean, protected and ready for every event.

Question 2

When is my booking confirmed?

Accepted Answer

Bookings are only confirmed once availability has been checked and payment has been received.
Submitting the form is a booking request only, not a confirmed booking.
This helps us manage bookings fairly and make sure your date is properly reserved.

Question 3

How do payments work?

Accepted Answer

EFT (bank transfer) is preferred
Cash may be accepted on collection if arranged in advance
All bookings must be secured with payment before collection

We keep the process simple so booking your candy floss machine is quick and stress-free.

Question 4

Where do I collect the machine?

Accepted Answer

Collection is from Centurion.
Full collection details will be provided once your booking is confirmed.
This makes it convenient for customers in Centurion, Pretoria and surrounding Gauteng areas.

Question 5

Do you offer delivery?

Accepted Answer

Yes, delivery may be available depending on your location.
Delivery is charged separately and starts from R300.
If needed, we can discuss delivery options when confirming your booking.

Question 6

Is the machine easy to use?

Accepted Answer

Yes! The machine is simple and user-friendly.
Basic instructions will be provided so you can easily operate it at your event.
Our aim is to make the experience fun and easy, even if you’ve never used a candy floss machine before.

Question 7

Is sugar included?

Accepted Answer

Sugar and sticks are included in the Party Package and Deluxe Party Package.
If you choose the Machine Only option, supplies are not included but can be added as extras.
This gives you a bit more flexibility depending on the type of event you’re planning.

Question 8

Can I order extra supplies?

Accepted Answer

Yes, extra supplies are available, including:
Extra sugar packs
Extra sticks

These can be selected when booking or added later, subject to availability.

Question 9

What types of events is this suitable for?

Accepted Answer

Our candy floss machine is perfect for:
Birthday parties
Kids parties
School events
Baby showers
Family celebrations
Markets and stalls

It’s a fun and memorable addition to almost any celebration.

Question 10

Do you offer an operator?

Accepted Answer

Yes, we offer a limited full-service option where we provide:
setup
machine
operator

This service starts from R1,500 for 2 hours and must be booked in advance.
It’s a great option if you’d prefer a more hands-off experience.

Question 11

How long is the rental period?

Accepted Answer

Standard bookings are per day
Weekend bookings include Friday collection and Sunday return

Extra days can be added at an additional cost. This gives you more flexibility depending on your event plans.

Question 12

Do I need to clean the machine before returning it?

Accepted Answer

No, please do not wash, hose, scrub, or attempt to deep-clean the machine.

To help protect the machine, Sugar to Share handles the proper cleaning after each hire. You may lightly wipe away obvious loose sugar if needed, but the machine should be returned in a reasonably tidy condition. If the machine is returned excessively dirty, sticky, or with hardened sugar build-up, a cleaning fee may apply.

Question 13

What happens if the machine is damaged?

Accepted Answer

The machine must be returned in the same condition it was handed over, fair wear and tear excepted.

If the machine, dome, accessories, or included items are returned:
damaged,
broken,
missing,
or not working due to misuse,

the Customer may be held responsible for the reasonable repair or replacement cost. Where applicable, these costs may be deducted from the refundable deposit.

Question 14

Can I cancel my booking?

Accepted Answer

Yes, if you need to cancel, please let us know as soon as possible.

Because event dates can book up quickly and preparation may already have started, cancellation fees may apply depending on how close to the booking date the cancellation is made.

Current cancellation policy:

More than 72 hours before booking: refund may be considered
Within 72 hours: 50% of the rental fee may be forfeited
Within 24 hours / no-show: 100% of the rental fee may be forfeited

If you’re unsure, just reach out and we’ll gladly assist.

Question 15

How do I make a booking?

Accepted Answer

Booking with Sugar to Share is simple

Complete the Booking Request Form on our website
We’ll check availability and review your request
If available, we’ll send you:
your quote / booking summary
your rental agreement
and the next steps for confirmation

Please note:

A booking is only confirmed once:
availability has been approved,
the signed agreement has been received,
the required deposit has reflected,
and payment arrangements have been finalised.

If you’re looking for a fun and easy candy floss machine hire option in Centurion or Pretoria, this is the quickest way to book with Sugar-to-Share.

Moments Made Sweeter

Candy Floss and Party Equipment Hire

What We Offer

Perfect Packages for Sweet Celebrations

Machine Only

R800/day

Party Package

R950/day

Deluxe Package

R1150/day

Weekend Package

R1650

Available Extras

Full-Service Candy Floss Station

How Booking Works

1

Submit Your Booking Request

2

Payment Secures Booking

3

Collect and Enjoy

Why Choosing Sugar-to-Share is the Sweetest Choice

Always Sparkling Clean

Stress-Free Booking

Simple DIY Setup

Local to Centurion

Family-Friendly Fun

Memorable & Sweet

Book Your Sweet Moment

Frequently asked questions